MEMBER (CONSUMER) CAPTURE

 

Image capture of deposited items from credit union member homes or small businesses and real-time transmission to Southwest Corporate for processing

 

Southwest Corporate has a unique business model that features the following:

• Single-source availability - Credit unions can obtain all elements of remote deposit from Southwest Corporate, including software, hardware implementation assistance, extended support, image exchange and check correction
• Support - dedicated support staff Monday through Saturday for software, hardware and balancing questions
• Workflow efficiency - Southwest Corporate performs MICR line corrections for the credit union, saving the credit union time and expense, while reducing the credit union's risk
• Implementation - An expert support team enables credit unions to implement remote deposit services according to their needs and timeline - no waiting in line
• Reporting - Online reports facilitate balancing and eliminate manual reporting between branches and the accounting and operations departments

 

Member Benefits

• Improves service and eliminates or minimizes trips members make to deposit checks
• Uses a common, multi-purpose scanner and a web-based software application
• Single sign-on interface through the credit union's home banking program eliminates the need for extra passwords or separate authorization process
• Simple scanning process is supported by online tutorial and help menus
• Facilitates member-led research through online deposit history with images

 

Credit Union Benefits

• Eliminates need for server, VPN, other equipment or system requirements
• Establishes per-user parameters for deposit amount, number of daily deposit items and total dollar amount of daily deposits
• Southwest Corporate performs all MICR correction and exception handling
• Detects duplicate items
• Member Capture software provides images same day; TranZact archives seven years
• Southwest Corporate provides customizable virtual marketing kits

 

Implementation Steps

• Southwest Corporate's support team contacts the credit union and supplies a Welcome Packet that details the step-by-step implementation process
• An interface is created between the Member Capture application and the credit union's home banking provider
• Credit union customizes the application with messaging and preferred settings
• Southwest Corporate works with the credit union's technical staff to implement the automated posting process
• Training is provided to credit union staff
• Southwest Corporate provides the credit union with customizable marketing materials

 

Member Capture is one product in a full suite of Remote Deposit Solutions, which also includes Branch Capture, Teller Capture, Business (Merchant) Capture, ATM Capture, and and Image Deposit Returns. Credit unions receive full implementation, training, and ongoing support by a dedicated team of in-house specialists.

 

Southwest Corporate has more experience and image exchange relationships than any other corporate credit union, which expedites the collection process, reduces the need for substitute checks and provides substantial efficiency and savings to credit unions.

 

Southwest Corporate has made major financial and technical investments in consolidator software, servers and system redundancies, so that credit unions do not have to make that investment on their own. Southwest Corporate also provides ongoing monitoring of regulatory requirements for deposit processing to allow credit unions to focus on their core business.

 

For more information, contact an account executive at contactus@swcorp.org or 800.442.5763.